ZWASH Mobile Car Detailing LLC Terms of Service
Effective Date: March 2, 2026
1. Acceptance of Terms
By scheduling or receiving services from ZWASH Mobile Car Detailing LLC (“Company”), you agree to comply with and be bound by the following Terms of Service.
2. Cancellation & Rescheduling Policy
Cancellations Within 24 Hours
Cancellations made within 24 hours of the scheduled appointment time are subject to a $50 cancellation fee. This fee covers reserved labor time, preparation, and lost scheduling opportunities. Customers are encouraged to reschedule to avoid this fee.
Rescheduling:
Appointments may be rescheduled up to 24 hours in advance without penalty. To reschedule, contact us by phone or email. Reschedule requests made within 24 hours of the appointment may incur a fee of up to $50.
No-Shows:
If the customer is not present or the vehicle is inaccessible at the scheduled time and cannot be reached, the appointment will be considered a no-show and an $80 fee will apply. Our technicians provide a 15-minute courtesy wait period before canceling the appointment.
Weather-Related Cancellations:
Cancellations due to inclement weather are permitted without penalty if communicated at least 3 hours prior to the scheduled appointment time. The Company reserves the right to make final determinations regarding safety and service feasibility.
3. Limitation of Liability
The Company exercises care in delivering professional detailing services. However, due to vehicle condition and the nature of mobile services, the following limitations apply:
Pre-Existing Conditions
The Company is not liable for damage related to pre-existing conditions, including but not limited to:
Scratches, dents, chips, or rust
Loose trim or moldings
Faulty seals, weather stripping, or convertible tops
Oxidized or compromised paint
Interior Conditions
The Company is not responsible for:
Stains that cannot be removed due to material type or depth
Electronic components that fail during standard cleaning
Pre-existing odors, mold, or mildew that cannot be fully eliminated
Aftermarket Parts & Accessories
The Company is not responsible for damage to aftermarket parts, decals, tint, emblems, or custom equipment unless caused by gross negligence.
Valuables
Customers are responsible for removing personal belongings prior to service. The Company is not liable for lost or damaged items left in the vehicle.
Reporting Claims
Any concerns must be reported within 24 hours of service completion. Claims submitted after this timeframe may not be considered.
To report a concern:
Phone: 678-416-3711
Email: maibachjack@gmail.com
Maximum Liability
If the Company is found liable for damages directly caused by its services, liability is limited to the amount paid for the specific service. Under no circumstances shall the Company be liable for indirect, incidental, special, or consequential damages, including loss of use or lost profits.
Photographic Documentation
Before-and-after photos may be taken to document vehicle condition and serve as evidence in the event of a dispute.
4. Customer Responsibilities
Accurate Service Location
Customers must provide the correct address and access details, including gate codes or special instructions.
Adequate Space
Customers must ensure sufficient space for technicians to safely perform services, particularly in apartments or shared parking areas.
Vehicle Condition Disclosure
Customers should disclose relevant vehicle condition details at booking to ensure proper equipment and time allocation.
Service Feasibility
Customers are responsible for ensuring the vehicle:
Is accessible at the scheduled time
Is located in a safe and legal service area
Is not restricted by HOA rules, private property regulations, or parking enforcement
If the technician cannot perform the service due to these issues, a cancellation fee may apply.
5. Accurate Representation of Vehicle Condition
Customers must accurately represent their vehicle’s condition. If additional services are required upon inspection, the Company will consult the customer before proceeding.
6. Additional Charges
The Company reserves the right to apply additional charges if vehicle condition exceeds the scope of the selected package, including but not limited to:
Excessive pet hair or debris
Biohazards (mold, bodily fluids, vomit)
Heavy staining or contamination
Severe oxidation or neglect
Oversized or modified vehicles
All vehicles are subject to an on-site assessment. Additional services or charges will not be performed without prior verbal or written customer approval.
7. Satisfaction Guarantee
The Company stands behind its work with a 100% Satisfaction Guarantee.
If there is clear evidence that the detailing package was not completed as ordered, or workmanship was deficient, the Company will correct the affected area at no additional cost.
To qualify:
Claims must be submitted within 24 hours
Customers must contact us by phone or email
Clear photographic evidence must be provided
This guarantee does not apply to issues caused by external factors after service completion.
8. Inclement Weather Policy
Customers are encouraged to review weather conditions before booking. The Company is not responsible for diminished results caused by weather during or after service.
Post-Service Weather Impact
The Company is not responsible for rain, wind, dust, pollen, or temperature-related effects occurring after service completion. No refunds or complimentary re-services will be provided due to post-service weather conditions.
9. Emergency Service Cancellations
The Company reserves the right to cancel services due to unforeseen emergencies. Customers will be notified promptly and offered rescheduling.
10. Photo and Video Usage
By receiving services, customers consent to the Company capturing photos and videos during the detailing process. These may be used for marketing and promotional purposes.
11. Marketing Communication
Customer contact information may be used for internal marketing communications. The Company does not sell personal data. Customers may opt out at any time.
12. Environmental Considerations
The Company is not liable for runoff of water or products onto surrounding areas. Customers should notify technicians of sensitive landscaping or surfaces.
13. Health and Allergy Disclaimer
Customers with allergies or sensitivities must notify the Company prior to service. The Company is not liable for health reactions resulting from product exposure.
14. Service Completion
Customers are encouraged to inspect the vehicle upon completion. After approval, the Company is not responsible for additional corrections.
15. Non-Disparagement
Customers agree to address concerns directly with the Company before posting public negative remarks, allowing an opportunity for resolution.
16. Privacy Policy
The Company collects personal information for service-related communication, scheduling, and customer support.
By agreeing to these Terms, customers consent to receive marketing messages via email, phone, or text. Customers may opt out at any time by contacting:\
Phone: 678-416-3711
Email: maibachjack@gmail.com
The Company does not sell or share personal information unless required by law or with explicit permission.
These Terms of Service are subject to change without notice. Customers are encouraged to review them periodically.
